Privacy Policy

1. Introduction

Crescent Tracking (Pvt) Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and tracking services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number, and company information
• Billing and payment information
• Vehicle and asset information
• Driver information (with appropriate consent)
• Login credentials and account preferences

2.2 Tracking Data

Through our GPS tracking devices, we collect:

• Vehicle location and movement data
• Speed and direction information
• Ignition status and engine diagnostics
• Fuel level and consumption data (if applicable)
• Driver behavior metrics (acceleration, braking, cornering)

2.3 Automatically Collected Information

When you access our Services, we may automatically collect certain information, including your IP address, browser type, operating system, access times, and pages viewed.

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our Services
• To process transactions and send related information
• To send administrative information, such as updates and security alerts
• To respond to inquiries and provide customer support
• To improve our Services and develop new features
• To monitor usage patterns and analyze trends
• To comply with legal obligations

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure with regular security audits
• Access controls and authentication mechanisms
• Regular security training for our staff
• Incident response procedures

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Tracking data is typically retained according to your subscription plan, ranging from 7 days to unlimited storage for Enterprise customers.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your information
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

To exercise these rights, please contact us using the information provided below.

7. Third-Party Services

We may use third-party service providers to facilitate our Services. These providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date. You are advised to review this policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: